1. Introduction

NexFortis IT Solutions, operating as 17756968 Canada Inc. ("NexFortis," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (nexfortis.com), use our services, or communicate with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website or engaging our services, you consent to the practices described in this policy.

Information we collect and how we use it

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Fill out our contact form (name, email address, phone number, company name, and message details)
Request a consultation or quote for our services
Subscribe to our newsletter or blog updates
Purchase our QuickBooks add-on tools or services
Communicate with us via email, phone, or other channels

We also automatically collect certain technical information when you visit our website, including:

IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries and provide requested services
To process transactions and deliver products or services you have purchased
To communicate with you about your projects, account, or service updates
To send you marketing communications (with your consent, which you may withdraw at any time)
To improve our website, services, and customer experience
To comply with legal obligations and protect our rights

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., email delivery services, payment processors). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

How we protect your data

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Client project data is retained for the duration of our engagement plus a reasonable period thereafter to support warranty and follow-up services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses Google Analytics 4 (GA4) for analytics and advertising features. After you accept the cookie banner, GA4 sets cookies that store a Google Analytics client identifier and enable remarketing audiences, conversion measurement, and ad personalization. Data is sent to Google as a data sub-processor. Your IP address is anonymized before being sent to Google.

We use this data to understand how visitors use our site, to measure the performance of our marketing campaigns, and to show relevant ads on Google services and partner sites to people who have visited our site. Analytics events are retained in Google Analytics for 14 months.

You can decline cookie usage by clicking Decline on the cookie banner the first time you visit. After that initial choice you can clear site data in your browser to be re-prompted, or opt out of personalized advertising at adssettings.google.com. For more information about how Google uses data from this site, see Google’s data practices. Disabling cookies may affect the functionality of certain features on our website.

Your rights, updates, and contact

8. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in Section 10 below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

NexFortis IT Solutions
17756968 Canada Inc.
204 Hill Farm Rd, Nobleton, ON L7B 0A1
Email: contact@nexfortis.com